• Is my credit card information secure?
• How much does shipping cost?
• What countries does Old Will ship to?
• When will my order be shipped?
• How will my order be shipped?
• Can I track my order's shipment?
• How do I pay for my new scale?
• Is my personal information secure?
• What's your Return Policy?
• Do you accept Purchase Orders?
• Will you match a price I found somewhere else?
• Do you have a catalog?
• Do you offer wholesale pricing?
• Are you a CCR (Central Contractor Registration) supplier?
• What is your DUNS (DNB - Dun & Bradstreet) number?
• What is your Employer Identification Number - EIN?
  (also known as Federal Tax Identification Number - FTIN)

• Old Will's website utilizes the most advanced 128 bit SSL (Secure Socket Layer) EV (Extended Validation) security certificates available on the market, offering the highest level of encryption and security possible.
• Also, our site employs Network Solutions to "Hacker Test" our site for any security vulnerabilities. They poke and prod our site every day, to make sure that your information is secure... 24 hours a day, 365 days a year.

• After ya click the "Add To Cart" button or the "Calculate Shipping" button on any product page, you'll see the items in your cart appear in the right column of the page. Just enter your zip code and click on the "Click To Calculate" button. This will show ya the lowest shipping price available for the item(s) in your cart.
• To see all possible shipping options and costs before ya check out, click the "View or Edit Cart" button, then enter your zip code and click on the "Calculate Shipping" button.
• Make sure to check both the UPS options AND the USPS options to find the least expensive shipping option. Sometimes UPS is less expensive, and sometimes USPS is less expensive... depending on the weight of your order, and your location.

• We only ship to folks in the good ol' USA... all 50 states, all U.S. Territories, and APO/FPO locations (in honor of our hard workin' troops abroad).
• Keep in mind that since we don't ship internationally, our payment systems are only geared to accept payments from credit cards and money orders that originate in the USA

• If your payment is received before 3:00 p.m. Central Time on any business day, your order will ship the same day. If we receive your payment after 3:00 p.m., your order will ship out first thing in the morning on the next business day.
• Please make sure to provide your email address and/or phone number when ya place your order, so that in case we find out about any possible delays in shipping, we can notify ya.

• When ya check out, you'll be given the option of using the following shipping methods:

• USPS 1st Class Mail
  • (1-7 business days. Available for small items under 13 ounces in weight)
• USPS Priority Mail
  • (1-3 business days)
• USPS Express Mail
  • (1-2 business days, depending on location)
• UPS Ground
  • (1-5 business days*, by end of day)
• UPS 3 Day Select®
  • (3 business days, by end of day)
• UPS 2nd Day Air®
  • (2 business days, by end of day)
• UPS Next Day Air®
  • (1 business day, by 10:30 a.m., 12:00 noon, or end of day, depending on destination

• Saturday Delivery?
USPS delivers on Saturdays at no charge.
UPS Saturday Delivery is available by choosing UPS 2nd Day Air or UPS Next Day Air, and adding THIS ITEM to your shopping cart.

• See UPS Ground Map for our location (80233) below. Please keep in mind that Five of the brands we carry, A&D, Seca, Ohaus, Health o meter and Citizen, are shipped directly from the manufacturer's warehouse. All of the rest of our models ship out of our warehouse here in Colorado.

• Ya sure can. We email your tracking number as soon as your order ships.
• If ya chose UPS (United Parcel Service) as your shipper, CLICK HERE to go to the UPS tracking page.
• If ya chose USPS (United States Postal Service) as your shipper, CLICK HERE to go to the USPS Delivery Confirmation page.

• Credit cards (Visa, MasterCard, Discover, American Express)
  Payments on your credit card bill will appear as "YOURSCALEPURCHASE", or "BUYSCALES".
• Money Orders
• Checks*

* From verifiable business or schools only... if not easily verifiable, your order may be delayed up to 14 days.
- Money orders or checks should be made out to "Professional Retail Service", and can be mailed to us at:
    Professional Retail Service
    10750 Irma DR Unit 4
    Northglenn, CO 80233

• Old Will hates spam just as much as you do. We don't share your personal information, or your email address, with ANYONE. Period.

• To see our return policy, CLICK HERE.

• Yes, we sure do. Keep in mind, however, that we don't offer terms... all orders need to be paid for before we ship. This is part of the reason we're able to keep our prices so nice & low :o)

• We shop our competitors every day to assure that we're offering competitive prices. In the rare instance where ya may find a lower price on a product, CONTACT US, and we'll match the total shipped price that any verifiable competitor offers. You'll need to let us know the exact URL (web address) to the product where ya found the lower price, so that we can verify the total shipped price.

• No... our website is our catalog. Our site will tell ya all ya need to know about our products (and then some).

• You bet. If you're needing large quantities of scales, we're happy to provide wholesale pricing. Before ya CONTACT US about wholesale pricing, please be prepared to let us know the zip code we'll be shipping to, exactly which model(s) you're interested in, as well as how many of each model that ya need.

• You bet. Feel free to spend your federal dollars with Old Will :o).

• 797985202.

• 841174386.