• How much does shipping cost?
• What countries does Old Will ship to?
• When will my order be shipped?
• How will my order be shipped?
• Can I track my order's shipment?
• How do I pay for my new scale?
• Is my credit card information secure?
• Is my personal information secure?
• What's your Return Policy?
• Do you accept Purchase Orders?
• Will you match a price I found somewhere else?
• Do you have a catalog?
• Do you offer wholesale pricing?
• Are you a CCR (Central Contractor Registration) supplier?
• What is your DUNS (DNB - Dun & Bradstreet) number?
• What is your Employer Identification Number - EIN?
  (also known as Federal Tax Identification Number - FTIN)

- After ya' click the "Add To Cart" button or the "Calculate Shipping" button on any product page, you'll be taken directly to your shopping cart. In the shopping cart just enter your zip code and click on the "Calculate Shipping" button. Then you'll see the shipping costs and shipping options for the item(s) in your cart.

- We only ship to folks in the good ol' USA... all 50 states, all U.S. Territories, and APO/FPO locations (in honor of our hard workin' troops abroad).
Keep in mind that since we don't ship internationally, our payment systems are only geared to accept payments from credit cards and money orders that originate in the USA

- If your payment is received before 2:00 p.m. Central Time on any business day, your order will ship the same day. If we receive your payment after 2:00 p.m., your order will ship out first thing in the morning on the next business day.

- When ya' check out, you'll be given the option of using the following shipping methods:

• USPS Priority Mail
  • (1-3 business days)
• USPS Express Mail
  • (1 business day, or 2, if outside 48 Contiguous US states)

• UPS Ground
  • (1-7 business days*, by end of day)
• UPS 3 Day Select®
  • (3 business days, by end of day)
• UPS 2nd Day Air®
  • (2 business days, by end of day)
• UPS Next Day Air Saver®
  • (1 business day, by end of day)
• UPS Next Day Air®
  • (1 business day, by 10:30 a.m., 12:00 noon, or end of day, depending on destination
• UPS Next Day Air Early AM®
  • (1 business day, by 8:30, 9:00, or 10:00 a.m., depending on destination)

Saturday Delivery?
USPS delivers on Saturdays at no charge.
UPS Saturday Delivery is available by choosing UPS 2nd Day Air or UPS Next Day Air, and adding THIS ITEM to your shopping cart.

* See UPS Ground Map for our location (73703) below. Please keep in mind that two of the brands we carry, Seca and Citizen, are shipped directly from the manufacturer's warehouse. Seca scales ship from California and Maryland, depending on model. Citizen scales ship from New Jersey. All of the rest of our models ship out of our warehouse here in Oklahoma.

- You sure can. We email your tracking number as soon as your order ships.
If you chose UPS (United Parcel Service) as your shipper, CLICK HERE to go to the UPS tracking page.
If you chose USPS (United States Postal Service) as your shipper, CLICK HERE to go to the USPS Delivery Confirmation page.

• Credit cards (Visa, MasterCard, Discover, American Express)
  Payments on your credit card bill will appear as "OLDWILLKNOTT", or "PROFESSIONAL RETAIL SERVICE" (Old Will's fancified business name).
• Money Orders
• Checks*

* From verifiable business or schools only... if not easily verifiable, your order may be delayed up to 14 days.
- Money orders or checks should be made out to "Professional Retail Service", and can be mailed to us at:
    Professional Retail Service
    1738 S Van Buren St
    Enid, OK 73703

- Old Will's website utilizes the most advanced 128 bit SSL (Secure Socket Layer) security certificates available on the market, offering the highest level of encryption and security possible.
- Also, our site employees "McAffe Secure" (formerly "Hacker Safe") to test our site every day for any security vulnerabilities. They poke and prod our site every day to make sure that your information is secure... 24 hours a day, 365 days a year.

- Old Will hates spam just as much as you do. We don't share your personal information, or your email address, with ANYONE. Period.

- To see our easy-going return policy, CLICK HERE.

- Yes, we sure do. Keep in mind, however, that we don't offer terms... all orders need to be paid for before we ship. This is part of the reason we're able to keep our prices so nice & low :o)

- We shop our competitors every day to assure that we're offering competitive prices. In the rare instance where you may find a lower price on a product, CONTACT US, and we'll match the total shipped price that any verifiable competitor offers. You'll need to let us know the exact URL (web address) to the product where you found the lower price, so that we can verify the total shipped price.

- No... our website is our catalog. It will tell ya' all ya' need to know about our products (and then some).

- You bet. If you're needing large quantities of scales, we're happy to extend wholesale pricing to you. Before you CONTACT US about wholesale pricing, please be prepared to let us know exactly which model(s) you're interested in, as well as how many of each model that you need.

- 797985202.

- You bet. Feel free to spend your federal dollars with Old Will :o).

- 841174386.