Contact a Human Being

Call Us Toll-Free:

If ya need to call us on the phone to ask a question or place an order, just give us a toll free call at 844-501-6957.

We answer our phones, chats, and tickets Monday through Friday from:
  • 7am until 3pm (Pacific Time)
  • 8am until 4pm (Mountain Time)
  • 9am until 5pm (Central Time)
  • 10am until 6pm (Eastern Time)

Chat With Us:

In the upper right hand corner of every page there's a blue button that will let ya chat with one of our customer support reps. The chat is open during the same time as the phones (see times above) to answer any questions ya might have.

Submit a Help Ticket:

Tickets are a great way to get help, whether ya need advice on which scale to buy, need help with a scale you've already purchased from us, or just want to say "Hey". We work with tickets Monday through Friday, from 8am to 4pm Mountain Time. Fill out the form below to send us your ticket.

Snail Mail Us:

If ya need to mail us a money order, business check, or school check, our physical address is: Professional Retail Service 10650 Irma DR, Unit 23 Northglenn, CO 80233

We know you have a choice when you buy scales online. Just know that when you buy digital scales from Old Will, it's always a "Worry Free Deal".