If you need to call us on the phone to ask a question or place an order, just give us a call at 303-954-0609. Please have your order number handy if you're calling about an order that's already been placed.
We answer our phones, texts, chats, and emails Monday through Friday from:
- 7am until 3pm (Pacific Time)
- 8am until 4pm (Mountain Time)
- 9am until 5pm (Central Time)
- 10am until 6pm (Eastern Time)
We're available through text too! Send your message to 303-954-0609 and we'll get back to you during our normal business hours.
Chat With Us:
On the left side of every page there's a red button that will let you chat with one of our customer support reps. The chat is open during the same time as the phones (see times above) to answer any questions you might have. Chat Now
Emails are a great way to get help, whether you need advice on which scale to buy, or need help with a scale you've already purchased from us. We answer our emails Monday through Friday, from 8am to 4pm Mountain Time. Here's our main email address:
*Note: Your email reply from us may come from one of our other email addresses. Make sure to whitelist our oldwillknottscales.com domain in your email program, or check your junk mail folder if you don't see our reply.
Snail Mail Us:
If you need to mail us a money order, business check, or school check, our physical address is: Professional Retail Service 10650 Irma Dr,
Unit 23 Northglenn, CO 80233