A&D Weighing

Returns:

If your item arrives Dead On Arrival (DOA) or defective A&D will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact A&D's tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to A&D within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to A&D make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by A&D. Once the product has been checked in at A&D's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and A&D's restock fee.

Shipping:

A&D can usually ship orders out the same business day your order is placed if it is placed before 2PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Adam Equipment

Returns:

If your item arrives Dead On Arrival (DOA) or defective Adam Equipment will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 14 days. Have your order number and the product's serial number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Adam Equipment's tech support. After the first 14 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Adam Equipment within the first 14 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Adam make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Adam Equipment. Once the product has been checked in at Adam's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Adam's restock fee.

Shipping:

Adam Equipment can usually ship orders out the same business day your order is placed if it is placed before 1PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Aczet (formerly Citizen Instruments, Inc.)

Returns:

If your item arrives Dead On Arrival (DOA) or defective Aczet will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Aczet's tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Aczetwithin the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. If your order was shipped to you double boxed, you must return the order double boxed, or an additional fee will be applied. When shipping the products back to Aczet make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Aczet. Once the product has been checked in at Aczet's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Aczet's restock fee.

Shipping:

Aczet can usually ship orders out the same business day your order is placed if it is placed before 3PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Detecto

Returns:

If your item arrives Dead On Arrival (DOA) or defective Detecto will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Detecto's tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Detecto within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Detecto make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Detecto. Once the product has been checked in at Detecto's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Detecto's restock fee.

Shipping:

Many Detecto products are made when your order is placed. This can cause a delay of up to 3 weeks. If you order something that Detecto stocks they can usually ship orders out the same business day your order is placed if it is placed before 1PM Central Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Fall Harvest Products

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Shipping:

We stock Fall Harvest Products here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Feedback Sports

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Shipping:

We stock Feedback Sports scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Healthometer

Returns:

If your item arrives Dead On Arrival (DOA) or defective Healthometer will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Healthometer's tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Healthometer within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Healthometer make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Healthometer. Once the product has been checked in at Healthometer's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Healthometer's restock fee.

Shipping:

Healthometer can usually ship orders out the same business day your order is placed if it is placed before 1PM Central Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Intelligent Weighing

Returns:

If your item arrives Dead On Arrival (DOA) or defective Intelligent Weighing will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Intelligent Weighing's tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Intelligent Weighing within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. If your order was shipped to you double boxed, you must return the order double boxed, or an additional fee will be applied. When shipping the products back to Intelligent Weighing make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Intelligent Weighing. Once the product has been checked in at Intelligent Weighing's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Intelligent Weighing's restock fee.

Shipping:

Intelligent Weighing can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Jennings (JScale)

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Special Warranty Information:

The warranty card included with your Jennings scale may have the old address for their warranty department. The current address for the Jennings / JScale warranty department is:
Jennings Warranty Department
3401 W Papago Street
Phoenix, AZ 85009

Shipping:

We stock Jennings scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

My Weigh

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Special Warranty Information:

The warranty card included with your My Weigh scale may have the old address for their warranty department. The current address for the My Weigh warranty department is:
My Weigh Warranty Department
3401 W Papago Street
Phoenix, AZ 85009

Shipping:

We stock My Weigh scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Ohaus

Returns:

If your item arrives Dead On Arrival (DOA) or defective Ohaus will ship a replacement to you by the least expensive shipping method, (refund not available) within the first 30 days. Have your order number and the product's serial number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Ohaus' tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA, please give us a call before you place your order if possible. Ohaus will not accept a return for a non-defective item. In some cases, we may be able to help. Keep the product in brand new, unused condition with all original packaging and paperwork until you can give us a call. If we are able to accept your return you will need to send the products back to us and make sure you get a tracking number just in case. Once the product has been checked in you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and a restock fee.

Shipping:

Ohaus can usually ship orders out the same business day your order is placed if it is placed before 1PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Penn Scale

Returns:

If your item arrives Dead On Arrival (DOA) or defective Penn will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Penn's tech support. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Penn within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Penn make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Penn. Once the product has been checked in at Penn's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Penn's restock fee.

Shipping:

Penn can usually ship orders out the same business day your order is placed if it is placed before 1PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

ProScale

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Special Warranty Information:

The warranty card included with your ProScale scale may have the old address for their warranty department. The current address for the ProScale warranty department is:
ProScale Warranty Department
3401 W Papago Street
Phoenix, AZ 85009

Shipping:

We stock ProScale scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Salter

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Shipping:

We stock Salter scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Seca

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to Seca within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Seca make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Seca. Once the product has been checked in at Seca's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Seca's restock fee.

Shipping:

Seca scan usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Taylor

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Shipping:

We stock Taylor scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

Weston

Returns:

If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty replacement.

If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.

Shipping:

We stock Weston scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if ya need something to ship right away please contact us before ya place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.

How much does shipping cost?

After ya click the big, red "Add To Cart & Calculate Shipping" button on any product page, you'll be taken to your shopping cart. Just enter your zip code in the field labeled "Zip/Postal Code:" and click on the "Calculate Shipping" button. This will bring up all shipping methods and prices for the item(s) in your cart.

What countries does Old Will ship to?

We ship to folks in the good ol' USA... all 50 states and APO/FPO locations (in honor of our hard workin' troops abroad). You may have your order sent to a freight forwarder, however, once it leaves the US we are not responsible for return shipping if the product arrives defective.

Do you ship to guests staying at hotels, resorts, motels, etc...?

We are not able to ship orders to any guests staying at hotels, motels or resorts, however, we are happy to ship orders purchased by hotels, resorts and so on to the business making the purchase.

When will my order be shipped?

Products stocked at our Colorado warehouse ship the same day if your payment is received before 2:00 p.m. Mountain Time on any business day. If we receive your payment after 2:00 p.m., your order will ship out first thing in the morning on the next business day. Some items ship from other locations and may require up to an additional week for processing. Please feel free to contact us if you need your order to arrive by a specific date. We'd be happy to check on lead times for the products you're interested in.
Please also make sure to provide your email address and phone number when ya place your order, so if we find out about any possible delays in shipping we can let ya know.

How will my order be shipped and when will it arrive?

When ya check out, you'll be given the option of using the following shipping methods. Transit times are taken from FedEx and USPS websites and begin the day after the package leaves our warehouse. FedEx will not deliver to a PO Box.

• USPS 1st Class Mail®
  • Delivered Monday through Saturday in 1-9 business days. Available for small items under 13 ounces in weight
• USPS Priority Mail®
  • Delivered Monday through Saturday in 1-5 business days
• FedEx Ground® to a commercial address
  • Delivered Monday through Friday in 1-5 business days, by end of day
• FedEx Ground® to a residential address
  • Delivered Tuesday through Saturday in 1-5 business days, by 8PM
• FedEx Express Saver®
  • Delivered Monday through Friday in 3 business days, by 8PM
• FedEx 2Day®
  • Delivered Monday through Friday in 2 business days, by 8PM
• FedEx Standard Overnight®
  • Delivered Monday through Friday in 1 business day, by 3PM, 4:30PM or 8PM depending on destination (call us for delivery time estimates)
• FedEx Priority Overnight®
  • Delivered Monday through Friday in 1 business day, by 10:30AM, 12PM, 4:30PM or 5PM depending on destination (call us for delivery time estimates)

• Saturday Delivery?
USPS delivers on Saturdays at no charge.
For residential addresses only FedEx Ground, (in this instance FedEx Home Delivery®) delivers on Saturdays at no charge.
For commercial addresses and expedited shipments FedEx Saturday Delivery is available by choosing FedEx 2Day® or FedEx Priority Overnight®, and adding THIS ITEM to your shopping cart.

• See FedEx Ground Map for our location (80241) below. Please keep in mind that eight of the brands we carry, Adam, A&D, Aczet (formerly Citizen), Detecto, Health o meter, Ohaus, Penn, and Seca, are shipped directly from the manufacturer's warehouse, and are sometimes not shipped out until the next business day. All of the rest of our models ship out of our warehouse here in Colorado.


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Can I track my order's shipment?

Ya sure can. We email your tracking number as soon as your order ships.
If ya chose FedEx as your shipper, CLICK HERE to go to the FedEx tracking page.
If ya chose USPS (United States Postal Service) as your shipper, CLICK HERE to go to the USPS Delivery Confirmation page.

Old Will's Spam Spewing Machine

No such thing, folks. We'll never send ya spam. I don't like it. You don't like it. Nobody likes it. And, we'll never rent or sell your personal information. Period.

Personal information that we may collect

We will collect personal information online, including names, phone, postal and e-mail addresses, shipping and billing information, and complaint information. We may also collect business information for businesses wishing to make a purchase with us.

How we use your personal information

Unless you otherwise consent, we will use your personal information for the sole purpose for which it was provided. These purposes include order placements, e-mail responses, bill processing, and shipping. We will also use provided information to provide you with notices as of your purchase, and record-keeping for industry and marketplace practices.

How your information may be shared

In order to process certain orders, Professional Retail Service must send your information to the manufacturer(s) of the scale(s) you have purchased. By completing a purchase or sending us a request or inquiry, you are allowing us to forward your information to the appropriate persons responsible for processing and shipping your order.

Tracking Cookies

Our site is not set up to track or collect personal information that is not entered by our customers. Our site is, however, set to generate certain kinds of non-identifying data. We use such data to keep record of visitors to our site and so forth. This information is used for internal purposes to help us provide a better shopping experience for you. We also utilize cookies to make site navigation easier, as well as to store items in your cart you wish to purchase at a later time. Cookies will also be used by third party vendors, such as Google, to display marketing ads to you throughout the internet based on your past visits to our website. You may opt out from seeing this type of ad from Google by visiting Google's Ad Settings. Our cookies do not generate personal data, do not read personal data and are not tied to anything that could be used to identify you. No personal information is collected.