Old Will stocks several hundred scale models here in our big 20,000 square foot warehouse in Thornton, Colorado. We stock all of our scales from Jennings/JScale, My Weigh, Proscale, Salter, Soehnle, Taylor, and Weston, as well as a few of the really hot sellers from other manufacturers. Now, if you've looked around in our website you'll see that we sell hundreds and hundreds of different scales. We stock way more models than our competitors (in fact, the majority of them have never touched a scale, and have all orders dropshipped), but due to the fact that many models cost hundreds or thousands of dollars, it's not possible to stock all models unless you're a bazillionaire (which sure doesn't describe Old Will).
So, the fact is that many of our models, from a wide variety of manufacturers, ship directly from the manufacturers' warehouses. While returns for the models that we stock here are easy peasy to do, some of the manufacturers have stricter return policies. Below you'll find return policies for each brand of scale we carry. Please make sure to take a look before you make your purchase, so you won't run into any surprises later on. We're here Monday through Friday from 8AM to 4PM Mountain Time, so don't hesitate to call or chat if you have any questions... that's what we're here for!
Use the links below to jump to the brand you're interested in.
You can also check out our frequently asked shipping questions by following the links below.
A&D Weighing
Returns (within 30 days from delivery):
All A&D returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective A&D will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact A&D's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to A&D within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to A&D make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by A&D. Once the product has been checked in at A&D's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and A&D's restock fee.
Shipping:
A&D can usually ship orders out the same business day your order is placed if it is placed before 2PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Adam Equipment
Returns (within 30 days from delivery):
All Adam Equipment returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective Adam Equipment will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number and the product's serial number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Adam Equipment's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Adam Equipment within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Adam make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Adam Equipment. Once the product has been checked in at Adam's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Adam's restock fee.
Shipping:
Adam Equipment can usually ship orders out the same business day your order is placed if it is placed before 1PM Eastern Time and is in stock. Orders with expedited FedEx shipping (3 Day Express Saver, 2Day, Standard Overnight, Priority Overnight) ship the following business day. Your order may also be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Aczet (formerly Citizen Instruments, Inc.)
Returns (within 30 days from delivery):
All Aczet returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective Aczet will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Aczet's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Aczet within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. If your order was shipped to you double boxed, you must return the order double boxed, or an additional fee will be applied. When shipping the products back to Aczet make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Aczet. Once the product has been checked in at Aczet's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Aczet's restock fee.
Shipping:
Aczet can usually ship orders out the same business day your order is placed if it is placed before 3PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Detecto
Returns (within 30 days from delivery):
All Detecto returns require an RMA* (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product. *RMA numbers expire 60 days after issued and cannot be renewed. Please make sure your return is shipped in time to be received before the RMA expiration date.
If your item arrives Dead On Arrival (DOA) or defective Detecto will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Detecto's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Detecto within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Detecto make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Detecto. Once the product has been checked in at Detecto's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Detecto's restock fee.
Shipping:
Many Detecto products are made when your order is placed. This can cause a delay of up to 3 weeks. If you order something that Detecto stocks they can usually ship orders out the same business day your order is placed if it is placed before 1PM Central Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Fall Harvest Products
Returns (within 30 days from delivery):
All Fall Harvest returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Shipping:
We stock Fall Harvest Products here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Feedback Sports
Returns (within 30 days from delivery):
All Feedback Sports returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Shipping:
We stock Feedback Sports scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Healthometer
Returns (within 30 days from delivery):
All Healthometer returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective Healthometer will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Healthometer's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Healthometer within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Healthometer make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Healthometer. Once the product has been checked in at Healthometer's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Healthometer's restock fee.
Shipping:
Healthometer can usually ship orders out the same business day your order is placed if it is placed before 1PM Central Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Intelligent Weighing
Returns (within 30 days from delivery):
All Intelligent Weigh returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product. Shortages, damages, and discrepancies must be reported within five days of receipt.
If your item arrives Dead On Arrival (DOA) or defective Intelligent Weighing will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Intelligent Weighing's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Intelligent Weighing within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. If your order was shipped to you double boxed, you must return the order double boxed, or an additional fee will be applied. When shipping the products back to Intelligent Weighing make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Intelligent Weighing. Once the product has been checked in at Intelligent Weighing's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Intelligent Weighing's restock fee.
Shipping:
Intelligent Weighing can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Jennings (JScale)
Returns (within 30 days from delivery):
All JScale returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Special Warranty Information:
The warranty card included with your Jennings scale may have the old address for their warranty department. The current address for the Jennings / JScale warranty department is:
Jennings Warranty Department
3401 W Papago Street
Phoenix, AZ 85009
Shipping:
We stock Jennings scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
My Weigh
Returns (within 30 days from delivery):
All My Weigh returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Special Warranty Information:
The warranty card included with your My Weigh scale may have the old address for their warranty department. The current address for the My Weigh warranty department is:
My Weigh Warranty Department
3401 W Papago Street
Phoenix, AZ 85009
Shipping:
We stock My Weigh scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Ohaus
Returns (within 30 days from delivery):
All Ohaus returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective Ohaus will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number and the product's serial number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Ohaus tech support. After 30 days you must contact Ohaus directly for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Ohaus within the first 30 days, as long as the product is in brand new, unopened condition with all original packaging and paperwork. When shipping the products back to Ohaus make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to four business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Ohaus. Once the product has been checked in at the Ohaus warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and a restock fee.
Shipping:
Ohaus can usually ship orders out the same business day your order is placed if it is placed before 1PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Penn Scale
Returns (within 30 days from delivery):
All Penn Scale returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective Penn will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. In some instances you may be required to contact Penn's tech support. After 30 days you must contact the manufacturer for warranty repair.
If you want to return your item for any reason other than defective or DOA you can send the product back to Penn within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Penn make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Penn. Once the product has been checked in at Penn's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Penn's restock fee.
Shipping:
Penn can usually ship orders out the same business day your order is placed if it is placed before 1PM Eastern Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
ProScale
Returns (within 30 days from delivery):
All ProScale returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Special Warranty Information:
The warranty card included with your ProScale scale may have the old address for their warranty department. The current address for the ProScale warranty department is:
ProScale Warranty Department
3401 W Papago Street
Phoenix, AZ 85009
Shipping:
We stock ProScale scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Salter
Returns (within 30 days from delivery):
All Salter returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Shipping:
We stock Salter scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Seca
Returns (within 30 days from delivery):
All Seca returns require an RMA (Return Merchandise Authorization) number and will be refused without one. Please contact us to request one before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to Seca within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Seca make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us for an RMA number. This can sometimes take up to two business days to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Seca. Once the product has been checked in at Seca's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Seca's restock fee.
Shipping:
Seca scan usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. Your order may be delayed if your product is out of stock, needs to be built, or requires pre-shipment inspection. If you need something to ship right away please contact us before you place your order and we'd be happy to check for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Taylor
Returns (within 30 days from delivery):
All Taylor returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Shipping:
We stock Taylor scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Weston
Returns (within 30 days from delivery):
All Weston returns require an RMA (Return Merchandise Authorization) and will be refused without one. Please contact us to request authorization before shipping your product.
If your item arrives Dead On Arrival (DOA) or defective we will ship a replacement to you by the least expensive shipping method, or provide a full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After 30 days you must contact the manufacturer for warranty replacement.
If you want to return your item for any reason other than defective or DOA you can send the product back to us within the first 30 days, as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to us make sure you get a tracking number, and insure your package if its value is over $100 just in case. You'll need to contact us, so we know to expect the return. Once the product arrives here you'll be refunded less the original shipping charge, (or the amount it cost us to ship the item, if your product included free shipping), and a 10% restock fee.
Shipping:
We stock Weston scales here in our Colorado warehouse and can usually ship orders out the same business day your order is placed if it is placed before 2PM Mountain Time and is in stock. We're pretty good about keeping these in stock, but if you need something to ship right away please contact us before you place your order and we'd be happy to check stock for you.
For Old Will, and most other companies in the United States, FedEx has stopped supporting their Money Back Guarantee program which offered a refund on shipping for late deliveries.
If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
IMPORTANT:
For the safety of our employees, and the employees of our manufacturers, any items that are returned with dirt, or any foreign material, will be discarded and no refund or replacement will be issued.
For safety, we must assume that any foreign material or dirt on a product is a hazardous substance.
Please return your product in clean condition free of any foreign materials.
Thank you for your understanding and cooperation.