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Is my credit card information secure?
Old Will's website utilizes 256 bit SSL (Secure Socket Layer) encryption.
How will my purchase appear on my credit or debit card statement?
When you place your order with us, your purchase will appear on your credit card or bank statement as either "WEIGH SCALE" or "SCALE PURCHASE".
How much does shipping cost?
After you click the big, red "Add To Cart & Calculate Shipping" button on any product page, you'll be taken to your shopping cart. Just enter your zip code in the field labeled "Zip/Postal Code:" and click on the "Calculate Shipping" button. This will bring up all shipping methods and prices for the item(s) in your cart.
What countries does Old Will ship to?
We ship to folks in the good ol' USA... all 50 states and APO/FPO locations (in honor of our hard workin' troops abroad).
Do you ship to guests staying at hotels, resorts, motels, etc...?
We are not able to ship orders to any guests staying at hotels, motels or resorts, however, we are happy to ship orders purchased by hotels, resorts and so on to the business making the purchase.
When will my order be shipped?
If your payment is received before 2:00 p.m. Mountain Time on any business day, your order will ship the same day. If we receive your payment after 2:00 p.m., your order will ship out first thing in the morning on the next business day.
Please also make sure to provide your email address and phone number when you place your order, so that in case we find out about any possible delays in shipping, we can let you know.
How will my order be shipped and when will it arrive?
When you check out, you'll be given the option of using the following shipping methods. Transit times are taken from UPS and USPS websites and begin the day after the package leaves our warehouse. UPS will not deliver to a PO Box.
- USPS 1st Class Mail®
- Delivered Monday through Saturday in 1-9 business days. Available for small items under 15.9 ounces in weight
- USPS Priority Mail®
- Delivered Monday through Saturday in 1-5 business days
- USPS Ground Advantage™
- Delivered Monday through Saturday in 2-5 business days
- UPS Ground to a commercial address
- Delivered Monday through Friday in 1-5 business days, by end of day
- UPS Ground to a residential address
- Delivered Tuesday through Saturday in 1-5 business days, by end of day
- UPS 3 Day Select®
- Delivered Monday through Friday in 3 business days, by end of day
- UPS 2nd Day Air®
- Delivered Monday through Friday in 2 business days, by end of day
- UPS Next Day Air Saver®
- Delivered Monday through Friday in 1 business day, by end of day
- UPS Next Day Air®
- Delivered Monday through Friday in 1 business day, by 12PM depending on destination (call us for delivery time estimates)
• UPS Money Back Guarantee?
UPS has suspended their on-time delivery guarantee for all services except UPS Next Day Air®, UPS Next Day Air Saver®, and UPS Next Day Air®Early.
• Saturday Delivery?
USPS delivers on Saturdays at no charge.
For most residential addresses UPS Ground delivers on Saturdays at no charge.
For commercial addresses and expedited shipments UPS Saturday Delivery is available by choosing UPS 2nd Day Air® or UPS Next Day Air®, and adding
THIS ITEM to your shopping cart.
• See UPS Ground Map for our location (80233) below. Please keep in mind that the brands Adam, A&D, Detecto, Health o meter, Ohaus, Penn, and Seca, are shipped directly from the manufacturer's warehouse, and are sometimes not shipped out until the next business day.
• Item's with free shipping will be shipped with USPS First Class, USPS Priority Mail, or UPS Ground depending on package size and destination. Please keep in mind that free shipping is not available for shipments to Alaska or Hawaii.
Can I track my order's shipment?
You sure can. We email your tracking number as soon as your order ships.
If you chose UPS as your shipper, CLICK HERE to go to the UPS tracking page.
If you chose USPS (United States Postal Service) as your shipper, CLICK HERE to go to the USPS Delivery Confirmation page.
How do I pay for my new scale?
Credit cards and debit cards (Visa, MasterCard, Discover, American Express), PayPal, and Venmo.
We appear as "WEIGH SCALE", "SCALE PURCHASE", or "PROFESSIONAL RETAIL SERVICE" on your financial statements.
Do you charge sales tax?
Sales tax will be added to your order if you live in Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Virginia, Washington, or Wisconsin.
Is my personal information secure?
Old Will hates spam just as much as you do. We don't share your personal information, or your email address, with ANYONE. Period.
Do you have a catalog?
No... our website is our catalog. Our site will tell you all you need to know about our products (and then some).
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